![]() ![]() We have fixed this issue now.Įnhanced chat widget to handle a high number of triggered chat conditions. In Auto-assign Routing Mode: Incoming proactive chat requests will be green in color to differentiate itself from other normal chat requests and to indicate to the assigned agent that this is from a visitor whom he/she attempted to engage by sending a proactive message.Ĭorrections to chat widget German language version.Įarlier visitors who return back to the customer’s website after 30 days were neither counted for visitors total count nor listed to the agents under the “Visitors” section. After 90 seconds, the timer will disappear indicating that the chat is now available for other agents as well to pick up. In Broadcast Routing Mode: When a visitor replies to a proactive message sent by an agent, the corresponding agent will see a timer on the incoming chat request indicating that it will be available only for him to answer for the next 90 seconds. With integrations, sync and streamline data between HappyFox Chat and all your. This ticket created in HappyFox will contain the entire chat transcript between the client and support staff on the Olark client.Improvement Enhanced new chat notifications in proactive chat scenarios. Putting experience first, HappyFox Chat is lightweight and mobile responsive. The converted chat transcript will appear as a ticket immediately in your HappyFox instance. Even if there is no activity and the chat times out, it will imediately trigger the creation of the ticket. Once the chat conversation is complete, the ticket automatically gets created in HappyFox with the chat transcript. 53 of customers think three minutes is a reasonable time to wait on the phone call for a support agent. ![]() The chat interface enables you to communicate with the client and this interface shows you more information regarding the client’s location, IP address, operating system and the browser being used. Exceptional first response time can be 45 seconds or below for live chat and 4 hours or below for email or social media. You need to sign in with your login credentials at - a back-end chat page link for your account which can be used by your support staff to communicate with the client. On creation of an Olark account, you receive the code to integrate the chat widget onto your website. Once this is done, click Save and your Olark and HappyFox accounts should now be connected. If half way through a conversation, you feel that you want the ticket to contain only the details spoken about till now, then you can type !lead and HappyFox will take the transcript until that moment and put it into a ticket. This URL is to be copied and paste under the Webhook section in the settings tab of your Olark account.Īll chat transcripts are automatically converted to a ticket after the chat gets completed or if the chat gets timed out.Once you save the settings, a Webhook URL is displayed in the setup section. Select the category under which the chat transcripts from Olark need to be created as tickets in HappyFox. Log in as your HappyFox adminsistrator, and go to Manage > Integrations.Ĭlick on the Configure link against Olark. Who can perform this action? The admin of your HappyFox account can perform this integration action. If you do not have one, create a HappyFox account here. With live chat integration becoming a primary customer support channel, the HappyFox and Olark integration lets you improve customer intelligence by converting chat conversations into meaningful, actionable tickets. ![]() ![]() Follow these steps for integration into Olark.Ĭreate your our own workflows, set service goals and learn from useful metrics. HappyFox helps you manage all incoming customer support requests by converting them into easy to act on tickets. Your customers want quick answers and the fastest turn around time. ![]()
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